At FGM, quality is the foundation of our business. We are committed to delivering products and services that consistently meet or exceed customer expectations, regulatory requirements, and industry standards. Through continuous improvement, innovation, and accountability, we strive to achieve operational excellence and build lasting trust with our stakeholders.

FGM is committed to:

•  Comply with all applicable legal, statutory, and regulatory requirements, as well as adhere to recognized quality management systems including ISO 9001.
•  Place customer satisfaction at the core of our operations by understanding and fulfilling their needs and expectations.
•  Establish, implement, and maintain a robust Quality Management System that ensures consistency, reliability, and traceability across all processes.
•  Foster a culture of continuous improvement by setting measurable quality objectives, conducting regular reviews, and encouraging innovation.
•  Ensure that all employees, contractors, and suppliers are trained, empowered, and accountable for upholding quality standards.
•  Utilize modern technology, best practices, and risk-based thinking to prevent defects, reduce waste, and enhance process efficiency.
• Maintain clear communication channels with stakeholders regarding quality performance, improvements, and policy updates.
•  Promote leadership involvement and responsibility in driving quality initiatives and organizational alignment toward quality goals.

This policy is communicated across the organization and to all relevant parties.

At FGM the safety, health, and well-being of our employees, contractors, visitors, and stakeholders are fundamental to our operational excellence. We are committed to fostering a safe and healthy workplace by integrating occupational health and safety (OH&S) into all business activities. Through proactive risk management, continuous improvement, and shared responsibility, we aim to prevent injury, illness, and incidents, ensuring a productive and secure environment for everyone.

• Comply with all applicable occupational health, safety, and welfare laws, regulations, and standards, and strive to exceed them where possible.
• Establish, implement, and maintain an effective OH&S management system based on recognized frameworks such as ISO 45001.
• Identify, assess, and eliminate hazards while reducing OH&S risks through systematic risk management and preventive measures.
•  Ensure all employees, contractors, and visitors are provided with a safe and healthy workplace, safe systems of work, and appropriate personal protective equipment.
•  Provide regular OH&S training, awareness programs, and resources to empower everyone to contribute to a safer work environment.
•  Promote employee participation, consultation, and communication on OH&S matters to foster a strong safety culture.
•  Set measurable OH&S objectives, monitor performance, and conduct regular reviews to drive continual improvement.
•  Prepare for and respond effectively to emergencies through planning, drills, and readily available resources.
• Ensure equipment, machinery, and processes are maintained and operated safely throughout their lifecycle.
•  Integrate OH&S considerations into all business decisions, from planning and design to daily operations and contractor management.

This policy is communicated across the organization and to all relevant parties.

FGM is committed to protecting the rights of all our people, both employees and contracted workers. We are dedicated to improving labour conditions and social performance within our organization and across our entire network of stakeholders.

FGM is committed to adhering to the following foundational principles based on the SA8000:2014 Standard and international human rights frameworks:

• We shall not employ child labour or persons under the age of 18.
• We shall not engage in or support the use of forced or compulsory labour. We promote a work environment where all people work voluntarily, free from the threat of punishment or retaliation.
• We shall provide a safe and healthy working environment for everyone.
• We shall respect the right to freedom of association and collective bargaining, recognizing the liberty of people and their organizations to address issues in good faith.
• We shall provide equal opportunity to all employees and qualified applicants without discrimination. We support positive action to advance opportunities for members of socially disadvantaged groups, based on merit.
• We shall treat all personnel with dignity and respect. We prohibit any disciplinary practices that threaten, abuse, or undermine dignity. All disciplinary actions will be fair, documented, and in accordance with the law.
• We shall ensure that all working hours, including overtime, are managed in compliance with the law. Overtime will be voluntary, not excessive, and compensated at a premium rate. We will implement effective fatigue management processes, particularly for shift and safety-critical work.
• We shall provide remuneration that meets or exceeds legal minimum wages and industry benchmarks. Wages will be paid in full, on time, and directly to the worker. Fair differentiation in pay will be based on skill, experience, performance, and responsibility.
• We are committed to promoting these human rights principles within our supply chain, engaging with vendors and integrating these standards into our procurement criteria.
• We shall implement effective management systems to monitor our social performance, address non-conformities promptly, and drive continuous improvement.